Shipping and Delivery
We aim to provide a seamless and efficient delivery experience for our customers. Please review the following information regarding our shipping and delivery process:
- Delivery Timeframe: All deliveries are made by our trusted carriers within 5 to 7 business days. We understand the importance of receiving your unit promptly, and our logistics team works diligently to ensure timely delivery to your specified address.
- Free Standard Delivery: We are pleased to offer free standard delivery to all regions of Quebec. This includes the cost of shipping your unit to your designated address. No additional charges will apply for standard delivery within our service areas.
- Delivery Requirements: To ensure a smooth delivery process, it’s crucial to be at home or have a designated representative available to receive your unit. Our carriers will make reasonable efforts to coordinate delivery times, and they will contact you in advance to schedule a suitable delivery window.
Please Note:
- Delivery times are estimated and may be subject to external factors such as weather conditions and carrier availability.
- For any specific delivery requests or concerns, please contact our customer support team at 1(877) 759-0707 or info@thermopompe-quebec.ca
We appreciate your cooperation in being available to receive your unit, and we’re dedicated to making your delivery experience as convenient as possible.