{
    "id": 4991,
    "date": "2023-12-20T04:41:46",
    "date_gmt": "2023-12-20T04:41:46",
    "guid": {
        "rendered": "https:\/\/thermopompeqc.com\/?page_id=4991"
    },
    "modified": "2024-03-12T18:29:55",
    "modified_gmt": "2024-03-12T18:29:55",
    "slug": "terms-of-use",
    "status": "publish",
    "type": "page",
    "link": "https:\/\/thermopompeqc.com\/en\/terms-of-use\/",
    "title": {
        "rendered": "Terms of use"
    },
    "content": {
        "rendered": "<div class=\"wpb-content-wrapper\"><div id=\"vc_row-6a1085f317faf\" class=\"vc_row wpb_row vc_row-fluid thegem-custom-6a1085f317f559743\"><div class=\"wpb_column vc_column_container vc_col-sm-12 thegem-custom-6a1085f318b207613\" ><div class=\"vc_column-inner thegem-custom-inner-6a1085f318b26\"><div class=\"wpb_wrapper thegem-custom-6a1085f318b207613\"><div class=\"clearboth\"><\/div><style>#thegem-divider-6a1085f318dab {margin-top: 30px !important;}<\/style><div id=\"thegem-divider-6a1085f318dab\" class=\"gem-divider\" style=\"\" ><\/div>\r\n\t\r\n\t\t<div class=\"wpb_text_column wpb_content_element  thegem-vc-text thegem-custom-6a1085f3191593476\"  >\r\n\t\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t\t<p style=\"text-align: center;\"><strong>Thermopompe Quebec<\/strong> website terms of use \/ terms and conditions<\/p>\n<p style=\"text-align: center;\">Effective Date: 4th day of December, 2023<\/p>\n\r\n\t\t\t<\/div>\r\n\t\t\t<style>@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a1085f3191593476{display: block!important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a1085f3191593476{display: block!important;}}@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a1085f3191593476{position: relative !important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a1085f3191593476{position: relative !important;}}<\/style>\r\n\t\t<\/div>\r\n\t\r\n<div class=\"clearboth\"><\/div><style>#thegem-divider-6a1085f3192f0 {margin-top: 30px !important;}<\/style><div id=\"thegem-divider-6a1085f3192f0\" class=\"gem-divider\" style=\"\" ><\/div><\/div><\/div><\/div><\/div><div id=\"vc_row-6a1085f3199ec\" class=\"vc_row wpb_row vc_row-fluid thegem-custom-6a1085f3199d84999\"><div class=\"wpb_column vc_column_container vc_col-sm-12 thegem-custom-6a1085f31a0486272\" ><div class=\"vc_column-inner thegem-custom-inner-6a1085f31a04b\"><div class=\"wpb_wrapper thegem-custom-6a1085f31a0486272\">\r\n\t\r\n\t\t<div class=\"wpb_text_column wpb_content_element  thegem-vc-text thegem-custom-6a1085f31a51c3705\"  >\r\n\t\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t\t<p>These terms and conditions (the &#8220;Terms and Conditions&#8221;) govern the use of\u00a0www.thermopompeqc.com\u00a0(the &#8220;Site&#8221;). This Site is owned and operated by Thermopompe Quebec. This Site is an ecommerce website.<\/p>\n<p>By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.<\/p>\n<div>\n<p><strong>Intellectual Property<\/strong><br \/>\nAll content published and made available on our Site is the property of Thermopompe Quebec and the Site&#8217;s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.<\/p>\n<\/div>\n<div>\n<p><strong>Acceptable Use<\/strong><br \/>\nAs a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:<\/p>\n<ul>\n<li value=\"1\">Violate the intellectual property rights of the Site owners or any third party to the Site;<\/li>\n<li value=\"2\">Hack into the account of another user of the Site; or<\/li>\n<li value=\"3\">Act in any way that could be considered fraudulent.<\/li>\n<\/ul>\n<p>If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.<\/p>\n<\/div>\n<div>\n<p><strong>Accounts<\/strong><br \/>\nWhen you create an account on our Site, you agree to the following:<\/p>\n<ol start=\"1\">\n<li value=\"1\">You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and<\/li>\n<li value=\"2\">All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.<\/li>\n<\/ol>\n<p>We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.<\/p>\n<\/div>\n<div>\n<p><strong>Sale of Goods And Services<\/strong><br \/>\nThese Terms and Conditions govern the sale of goods and services available on our Site.<\/p>\n<p>The following goods are available on our Site:<\/p>\n<ul>\n<li value=\"1\">Heat pumps;<\/li>\n<li value=\"2\">Air conditioners;<\/li>\n<li value=\"3\">Smart appliances; and<\/li>\n<li value=\"4\">Accessories.<\/li>\n<\/ul>\n<p>The following services are available on our Site:<\/p>\n<ul>\n<li value=\"1\">Installation services.<\/li>\n<\/ul>\n<p>The services will be paid for in full when the services are ordered.<\/p>\n<p>These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.<\/p>\n<p>We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.<\/p>\n<\/div>\n<div>\n<p><strong>Third Party Goods and Services<\/strong><br \/>\nOur Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.<\/p>\n<\/div>\n<div>\n<p><strong>Subscriptions<\/strong><br \/>\nYour subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription.<\/p>\n<p>To cancel your subscription, please follow these steps: In the case of subscription, customers may cancel their subscription by contacting our customer support team at 1(877) 759-0707 or info@thermopompe-quebec.ca. We require 30 days&#8217; notice for cancellation to ensure a smooth and timely process.<\/p>\n<\/div>\n<div>\n<p><strong>Payments<\/strong><br \/>\nWe accept the following payment methods on our Site:<\/p>\n<ul>\n<li value=\"1\">Credit Card; and<\/li>\n<li value=\"2\">PayPal.<\/li>\n<\/ul>\n<p>When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.<\/p>\n<p>If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.<\/p>\n<\/div>\n<div>\n<p><strong>Shipping and Delivery<\/strong><br \/>\nWhen you purchase goods from our Site, the goods will be delivered through one of the following methods:<\/p>\n<ul>\n<li value=\"1\">All deliveries are made by carrier within a regular period of 3 to 7 working days..<\/li>\n<\/ul>\n<p>Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and statutory holidays.<\/p>\n<p>You will be required to pay delivery charges in addition to the price for the goods you purchase.<\/p>\n<p>You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.<\/p>\n<\/div>\n<div>\n<div>\n<p><strong>Refunds<\/strong><br \/>\nRefunds for Goods<br \/>\nRefund requests must be made within 10 days after receipt of your goods.<\/p>\n<p>We accept refund requests for goods sold on our Site for any of the following reasons:<\/p>\n<ul>\n<li value=\"1\">Good is broken;<\/li>\n<li value=\"2\">Good does not match description; or<\/li>\n<li value=\"3\">Good is the wrong size.<\/li>\n<\/ul>\n<div>\n<p>Refunds do not apply to the following goods:<\/p>\n<ul>\n<li value=\"1\">installed items.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p><strong>Refunds for Services<\/strong><br \/>\nAll services sold on our Site are non-refundable.<\/p>\n<\/div>\n<div>\n<p><strong>Returns<\/strong><br \/>\nTo return a good by mail, follow the following procedure:<br \/>\nCustomers may request a return of purchased items by contacting our customer support team within 10 days of receiving the product. To qualify for a return, the item must meet the following conditions:<\/p>\n<p>&#8211; It has not been installed.<br \/>\n&#8211; It is in like-new condition.<br \/>\n&#8211; It includes all the original accessories and manuals.<br \/>\n&#8211; It is in its original packaging.<\/p>\n<p>Return shipping costs will be the responsibility of the client. Once the returned item is received and inspected, we will contact the client to initiate the refund process.<\/p>\n<p>Please allow a reasonable amount of time for us to process the refund request and thoroughly inspect the returned item.<\/p>\n<\/div>\n<div>\n<p><strong>Consumer Protection Law<\/strong><br \/>\nWhere the\u00a0Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.<\/p>\n<\/div>\n<div>\n<p><strong>Links to Other Websites<\/strong><br \/>\nOur Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.<\/p>\n<\/div>\n<div>\n<p><strong>Limitation of Liability<\/strong><br \/>\nThermopompe Quebec and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.<\/p>\n<\/div>\n<div>\n<p><strong>Indemnity<\/strong><br \/>\nExcept where prohibited by law, by using this Site you indemnify and hold harmless Thermopompe Quebec and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.<\/p>\n<\/div>\n<div>\n<p><strong>Applicable Law<\/strong><br \/>\nThese Terms and Conditions are governed by the laws of the Province of Quebec.<\/p>\n<\/div>\n<div>\n<p><strong>Severability<\/strong><br \/>\nIf at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.<\/p>\n<\/div>\n<div>\n<p><strong>Changes<\/strong><br \/>\nThese Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.<\/p>\n<\/div>\n<div>\n<p><strong>Contact Details<\/strong><br \/>\nPlease contact us if you have any questions or concerns. Our contact details are as follows:<\/p>\n<p>1 (877) 759-0707<br \/>\ninfo@thermopompe-quebec.qc<br \/>\n2284 Boul Industriel, Laval, QC H7S 1P9<\/p>\n<p>You can also contact us through the feedback form available on our Site.<\/p>\n<\/div>\n\r\n\t\t\t<\/div>\r\n\t\t\t<style>@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a1085f31a51c3705{display: block!important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a1085f31a51c3705{display: block!important;}}@media screen and (max-width: 1023px) {.thegem-vc-text.thegem-custom-6a1085f31a51c3705{position: relative !important;}}@media screen and (max-width: 767px) {.thegem-vc-text.thegem-custom-6a1085f31a51c3705{position: relative !important;}}<\/style>\r\n\t\t<\/div>\r\n\t\r\n<\/div><\/div><\/div><\/div>\n<\/div>",
        "protected": false
    },
    "excerpt": {
        "rendered": "",
        "protected": false
    },
    "author": 1,
    "featured_media": 0,
    "parent": 0,
    "menu_order": 0,
    "comment_status": "closed",
    "ping_status": "closed",
    "template": "",
    "meta": {
        "footnotes": ""
    },
    "class_list": [
        "post-4991",
        "page",
        "type-page",
        "status-publish"
    ],
    "aioseo_notices": [],
    "_links": {
        "self": [
            {
                "href": "https:\/\/thermopompeqc.com\/en\/wp-json\/wp\/v2\/pages\/4991",
                "targetHints": {
                    "allow": [
                        "GET"
                    ]
                }
            }
        ],
        "collection": [
            {
                "href": "https:\/\/thermopompeqc.com\/en\/wp-json\/wp\/v2\/pages"
            }
        ],
        "about": [
            {
                "href": "https:\/\/thermopompeqc.com\/en\/wp-json\/wp\/v2\/types\/page"
            }
        ],
        "author": [
            {
                "embeddable": true,
                "href": "https:\/\/thermopompeqc.com\/en\/wp-json\/wp\/v2\/users\/1"
            }
        ],
        "replies": [
            {
                "embeddable": true,
                "href": "https:\/\/thermopompeqc.com\/en\/wp-json\/wp\/v2\/comments?post=4991"
            }
        ],
        "version-history": [
            {
                "count": 4,
                "href": "https:\/\/thermopompeqc.com\/en\/wp-json\/wp\/v2\/pages\/4991\/revisions"
            }
        ],
        "predecessor-version": [
            {
                "id": 5437,
                "href": "https:\/\/thermopompeqc.com\/en\/wp-json\/wp\/v2\/pages\/4991\/revisions\/5437"
            }
        ],
        "wp:attachment": [
            {
                "href": "https:\/\/thermopompeqc.com\/en\/wp-json\/wp\/v2\/media?parent=4991"
            }
        ],
        "curies": [
            {
                "name": "wp",
                "href": "https:\/\/api.w.org\/{rel}",
                "templated": true
            }
        ]
    }
}